SIMWEB FAQ: eSIM for mobile data
General information eSIM
Simweb
What is a Simweb eSIM?
An eSIM (embedded SIM) is a virtual SIM card found in compatible smartphones, mobile devices, and connected objects. It can easily replace or be added alongside an existing SIM card in your device. The Simweb eSIM is ideal for travel, offering flexibility while on the go and simplified management of your internet connection. In fact, the Simweb eSIM allows you to activate a plan wherever you are, without roaming charges and without needing to change your physical SIM card.
Discover the full range of our offerings in our eSIM cards
What is a data plan?
A data plan is a package specifically designed to provide internet access on your device for a set period.
At Simweb, you pay for different data allowances (from 1 to 50GB depending on the destination) and for different usage periods (from 7 to 30 days depending on the plan). Flexibility is key with the eSIM. Unlike a subscription, you pay once for the data you use and are not billed monthly.
Data plans are flexible and can be topped up at any time. Whether you're going away for a week or a month, there's sure to be an offer that suits you.
Find all our data plan offers valid for eSIM cards.
What is an eSIM profile?
The eSIM profile is the digital version of a SIM card. Upon receiving the QR code corresponding to your Simweb eSIM, an eSIM profile will be installed on your phone to activate your data plan. Simply scan the QR code to install the eSIM profile on your device. The eSIM profile allows you to top up your data plan whenever and wherever you want.
Advantages of eSIM vs. SIM
The Simweb eSIM offers numerous advantages over a physical SIM card: First, it allows you to activate a new plan on a compatible smartphone without changing your physical SIM card, simply by scanning a QR code. The Simweb eSIM enables you to activate your destination's plan before your departure, so you can be connected to the internet from the very first minutes of your trip.
Before installation
What does 1GB (gigabyte) correspond to?
1GB (Gigabyte) of data represents a unit of measurement used to quantify mobile data consumption. 1GB refers to the amount of data you can download or upload to the internet.
Here are some examples to better understand what you can do with 1GB of data:
10 hours of internet browsing , or
4 hours of social media , or
15 hours of GPS navigation , or
24 hours of audio streaming , or
1 hour of video streaming or
1 to 2 hours of video calls , or
SMS and calls
The Simweb eSIM only offers data plans. Calls and SMS are not available, but you can communicate using instant messaging applications such as WhatsApp, Messenger, or others.
Which operators are compatible?
Our Simweb eSIM cards are multi-operator and offer great flexibility for international travelers. They allow you to easily switch between your current plan and your new Simweb data plan. In fact, there's no need to remove your SIM card or cancel your subscription; the eSIM is quickly and easily added to your compatible device.
Discover the full range of our rechargeable eSIM offers on our eSIM cards .
Is it possible to have multiple packages?
The Simweb eSIM lets you activate multiple plans simultaneously. If you plan to travel to several destinations, simply choose the desired plan and top up your card when needed. Your smartphone will automatically connect to the network using the plan available at your destination.
Installing the Simweb eSIM
Installing the eSIM will activate the temporary period for your plan. You must be connected to the internet for the plan to be correctly applied to your Simweb eSIM.
Our advice: Install your eSIM the day before you leave using your Wi-Fi network or the internet connection of your main SIM card. It is important to perform the installation while connected to the internet, in one continuous process without switching interfaces (this may take a few seconds), and to follow all the steps until full activation.
For more details, see our installation manual below (which you will also receive by email with your eSIM).
Installation Manual (French)
Dutch Installation Manual
English Installation Manual
How do I check the compatibility of my smartphone?
From my device settings
On iOS: Go to your settings then "Cellular Data". If your iPhone prompts you to add an eSIM, it is compatible.
On Android: Go to your settings, then to "connection" and to "SIM manager". If the smartphone offers you to add an eSIM, it is compatible.
By scanning a QR code
Open your smartphone's camera and scan the QR code. If the smartphone prompts you to install an eSIM, it is compatible.
This eSIM is dummy and will not allow you to complete the installation process.
From the list of compatible smartphones
iOS:
iPhone: 15 (including Pro Max, Pro, Plus); 14 (including Pro Max, Pro, Plus); 13 (including Pro Max, Pro, mini); 12 (including Pro Max, Pro, mini); 11 (including Pro Max, Pro); XS (including Max); XR; SE 3 (2022); SE 2 (2020) .
iPad: Pro 11″ (1st generation or later); Pro 12.9″ (3rd generation or later); Air (3rd generation or later); iPad (7th generation or later); mini (5th generation or later).
Android:
Samsung Galaxy Fold (including Fold, Z Fold 2, Z Fold 3 5G, Z Fold 4, Z Fold 5); Galaxy S (including S20 ultra, S20, S20+, S21 Ultra 5G, S21+ 5G, S21 5G, S22 Ultra, S22+, S22, S23 Ultra, S23+, S23); Galaxy Z Flip (including Z Flip, Z Flip 3 5G Fold, Z Flip 3 5G, Z Flip 4); Galaxy Note (including Note20, Note 20 Ultra); Galaxy A54 5G .
Google Pixel 4, 4a, 4 XL, 5, 6, 6a, 6 Pro, 7, 7a, 7 Pro, 8, 8 Pro, Fold.
Sony Xperia (including 10 III Lite, 1 IV, 5 IV, 10 IV, 1V, 5V, 10V).
Xiaomi 12T Pro, 13, 13 Pro, 13 Lite
Huawei Mate 40 Pro, P40 Pro, P40.
Motorola RAZR 40 Ultra, EDGE 40 Pro, G53 5G, G52J 5G, G53J 5G.
Nokia XR21, G60, X30.
Honor Magic 4 Pro, 5 Pro.
Oppo Find (including X3, X3 Pro, X5, X5 Pro, N2 Flip); Reno (including 5A, 6 Pro 5G), 155S. Fairphone 4.
Sharp Aquos (including R8 Pro, Sense 7, Sense 4 Lite).
Rakuten Mini, Big-S, Big.
After installation
eSIM received
Once your Simweb order is complete, you will automatically receive your eSIM by email. The email will also include a link to our installation manual.
Top up my eSIM
Your eSIM card offers two major advantages:
Top-ups when needed: If you run out of data before the end of the allocated period, or if you need more connection time, top-up allows you to quickly add extra time and data to your current plan.
For your future travels: When you travel to a new country, topping up allows you to add a new plan to your existing card.
To top up your card, log in to your personal account and go to the "Our eSIM Cards" page. Then select your destination, and you can choose to top up your existing eSIM or order a new one. Top-ups require no action on your part. Once your eSIM is properly inserted in your phone, the topped-up plan will automatically be applied to your card, activating the temporary period. An internet connection is required for this as well.
Our advice: Just like for the first installation, order the recharge the day before or on the day you need it.
Track my consumption
To track your usage in real time, go to the "My Account" and then select "My eSIM Cards". Your remaining usage will be displayed.
Time and data limit
When you order a Simweb eSIM, you choose a fixed data allowance ranging from 1 to 50GB depending on your destination. If you use up your entire allowance, you will no longer have internet access.
Similarly, our plans have a time limit. The temporary duration of the plan begins when the eSIM is installed. Be sure to install it at the right time. If you run out of time or data, you can top up your card instantly.
Internet connection sharing?
Do you need to share your connection with loved ones or on another device? With the Simweb eSIM, connection sharing is possible.
Reinstall my eSIM
If you have deleted your eSIM or changed smartphones and wish to reinstall it, go to the "My Account" and select "My eSIMs." You will then find the QR code required for installation. An eSIM profile can only be installed a maximum of 5 times. After that, you will need to order a new card.